Refund Policy

At Shrevihan Solutions India Private Limited, we take pride in our brand, FinacePay, and aim to provide you with the best financial solutions. We understand that there may be circumstances where you need a refund. This Refund Policy outlines the procedures and conditions for requesting and processing refunds.

1. Transaction Value Debit

Once a value is debited from your payment instrument or bank account, and you have received the corresponding value within FinacePay, no cancellations or refunds are permitted for such transactions.

2. Delayed Value Delivery

If a transaction initiated through FinacePay results in an amount being charged to your card or bank account, but you do not receive the equivalent value within 24 hours of completing the transaction, please notify us promptly.

  • To report such incidents, please send an email to our customer service email address, as provided on the 'Contact Us' page on the FinacePay Platform.
  • In your email, kindly include the following details:
    • Transaction value
    • Transaction date
    • Order number (if applicable)

3. Refund Processing

Shrevihan Solutions India Private Limited will conduct a thorough investigation upon receiving your report to verify whether your card or bank account was indeed charged without corresponding value delivery.

  • If it is confirmed that money was deducted from your card or bank account without a corresponding value delivery, you can expect a refund within 21 working days from the date of your email.
  • All refunds will be credited to the original payment instrument or bank account that was charged during the transaction.

Your Satisfaction Matters

Your trust and satisfaction are of utmost importance to us. Our Refund Policy is designed to ensure transparency and fairness in handling refund requests. If you have any questions or require further assistance, please don't hesitate to reach out to our dedicated customer service team.

Thank you for choosing Shrevihan Solutions India Private Limited and trusting in FinacePay for your financial needs.